Help Center

Got a question? Check out our FAQ below to find an answer. Can’t see your question?

Contact Us

Help Center

Got a question? Check out our FAQ below to find an answer. Can’t see your question?

Contact Us
Collection Bin Queries
I’m not receiving any updates about my bin collection?
Log in Here to access all information relevant to your account. Alternatively, please contact our office so we can update your account information and rectify the issue. [email protected]
Where can I download the Allied recycling apps?
Download Our app
Download Our app
Or login Now
What goes in my bin?

Go to the household Page for more information.

What happens if my bin is due for collection on a Monday Bank Holiday?
Please download our app for collection updates
What happens if my bins are lost or stolen?
Please contact us or [email protected]​ to order a replacement bin. Replacement bins are chargeable at a cost of €30.00 each
 
How are Weight Charges Calculated

When your bin is lifted, the bin is read and the weight recorded (less the weight of the actual bin) is automatically communicated to our Backoffice. All our trucks have NSAI approved weighing equipment.

Each price plan has a weight allowance – Pay per lift has an allowance per lift, if your bin weighs in excess of this allowance you will be charged for each kg over the allowance.

Standard bin service – customer weights will be accumulated over 6 months and any excess weights (Over your 6-monthly allowance) will be charged per kg on your next bill, billing occurs in January and July of each year.

How often am I invoiced?

Standard Bin Service invoices are issued half yearly in January & July of each year for all other packages please check your app  or       login to your account Please leave your bin out the night before your collection is scheduled.

How long before my collection time should I make payment to my account?
Although you have made your payment it can take a few hours for it to reflect on your account. We request that all payments be made at least 48 hours prior to collection to ensure there is no service interruption.
 
What if My Bin is Broken?
If your bin is broken, please call us or contact us to arrange a replacement bin, depending on your contract there may be a charge for replacement bins.
 
How do I close my Account?

Your request for closure should be in writing to [email protected]. On receipt of this, your account will be closed and your empty bins removed. Administration & Bin removal fee may apply.

Why was my Recycling Bin not Collected?

Recycling bins can be rejected due to:

Contamination

Bin was not out in time

Account has gone into arrears

Where can I find my Lift and payment history?

You can log into your account with your unique account number and PIN. login to your account here.

Why must i use a food bin?

https://mywaste.ie/dispose-waste/at-home/the-brown-bin/

Where Do I leave my bins for collection?
Our waste collection service is a kerbside collection, and we recommend that your bins be presented kerbside and visible to our operatives.
 
Why has the brown bin to be collected fortnightly?
The material from the brown bin is sent for composting or anaerobic digestion (AD. Anaerobic digestion processes food waste into a bio-gas – which in turn is used to generate electricity. Food waste that is left longer than a fortnight ferments and can be used.
Billing and payment
How can I pay for my bins?
You can pay online by clicking HERE and logging into your account or by calling us on 046 943 3366. DOWNLOAD our app today for a faster and easier way to pay.
 
How do I change my bank details?
By visiting Household Allied Recycling and completing the direct debit mandate.
Skip Queries
How do I know which size skip I need?
To view our range of skips please click HERE
How long can I rent a skip for? Is there a rental charge?
Standard rental is 7 days thereafter a charge of €30 per week applies.
What can I put / not put into my skip?
skip forbidden skip
Do I need a permit?
You need a permit to put a skip on a public road where parking restrictions apply. This includes: Double yellow lines Paid parking zones, e.g. pay-and-display Clearways You do not need a permit if you want to put a skip on a road with no parking restrictions. If you are unsure you can ring your local council & they will advise if a permit is needed.
New Customer
How do I switch to Allied?
You can switch to Allied by clicking HERE and following the Join Now button, or by contacting us on 0469433366
 
 

Contact Us

Please fill in the following contact form and one of our operators will be in contact with you shortly.






    Allied Recycling Head Office

    Clonmellon Industrial Estate, Clonmellon, Co. Westmeath, C15 HN81

    Allied Recycling

    Unit 74, Naas Industrial Estate, Naas, Co. Kildare, W91 T259

    Working Hours

    (9am to 1pm Saturdays* Bank holidays may vary)

    Monday - Thursday

    08:00am - 01:00pm

    02:00pm - 05:30pm

    Friday

    08:00am - 01:00pm

    02:00pm - 05:00pm

    Saturday

    09:00am - 01:00pm

    Contacts

    046 9433366

    01 278 7080

    [email protected]

    Download Our App

    Accessing your Allied account has never been easier.
Download the app to swiftly access:

    • Account top up
    • Lift summary
    • Calendars
    • Transactions
    • And More…

    Download Our App

    Accessing your Allied account has never been easier.
Download the app to swiftly access:

  • General Refuse
  • Nappies
  • Ashes (cooled)
  • Hoover Contents

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    Google Play Store
    Download on the
    App Store

    Download Our App

    Accessing your Allied account has never been easier.
Download the app to swiftly access:

  • General Refuse
  • Nappies
  • Ashes (cooled)
  • Hoover Contents